Due to the intangible nature of digital services, we are unable to offer traditional returns or refunds on completed software development projects. However, we understand that unforeseen circumstances may arise, and we are committed to providing our clients with a fair and transparent policy.

Circumstances for Project Cancellation:

• Mutual Agreement: If both parties agree to cancel the project before any work has begun, a full refund will be issued.
• Client-Initiated Cancellation: If the client chooses to cancel the project after work has begun, a prorated refund will be issued based on the percentage of work completed. Completed milestones or deliverables will be provided to the client.
• Non-Performance: In the unlikely event that we fail to meet the agreed-upon project requirements after a good-faith effort and revisions, we will offer one of the following options:
  • A full refund for the undelivered portion of the project.
  • A credit towards future services for the undelivered portion of the project, at the original project value.
  • We will work diligently to rectify the issues at no additional cost to the client.

This policy does not apply to:

• Pre-paid support agreements or maintenance contracts.
• Third-party software licenses or subscriptions.

Dispute Resolution:

We encourage clear communication throughout the project to avoid any misunderstandings. If a dispute arises regarding the project or this policy, we will work collaboratively with the client to reach a mutually agreeable solution.